We are in the business of delivering comprehensive plastic parts. We design and manufacture technical plastic products and the mould tools required in their production as custom solutions that are tailored to each customer’s needs.
We utilise our networks and strong expertise in plastics and product development for the benefit of the customer.
We provide comprehensive plastic solutions:
Our expertise is based on bold product development and nearly 50 years of experience.
Our plastic industry experts are always at your service, whether you need help with a small-scale plastic solution or a major project. We can come together and create a solution that perfectly fits your assembly.
We have our customer satisfaction surveys done regularly and use the results to improve our operations.
This year’s survey showed that our clients’ opinions about VMT were merely positive. Our clients have described us with words like good, reliable, adjustable, and even excellent. Our clients’ satisfaction has improved significantly in every measure compared to our last survey made in 2018.
According to our customers, our operation has improved in flexibility, communication and with active development work. Especially reclamation handling and contact person’s accessibility and action in different situations had significant improvement compared to the last survey.
We are truly happy about these results because these are the sectors we have had an extra focus on these past years.
Our customers gave us grades from 7 to 10 in our 2020 Net Promoter Score Survey (1: wouldn’t recommend, 10: would highly recommend). As much as 31 % of the answerers gave us 10, which means that they would definitely recommend our products and service for others. In our last survey made 2018 our NPS was 28.
“I would absolutely recommend VMT Plastic Solutions”
“I have been satisfied with the operations they have made”
Survey also revealed that our success rate improved from the last survey (scale 0-5).
Client surveys are a key tool for us when it comes to developing our operations. We want to have a customer-oriented approach in our daily actions and listen to what our customers have to say. We have focused especially on reclamation and problem-solving matters, for which we have received feedback in the past.
Gladly, the survey showed us that our clients have noticed our efforts. Long-term and ongoing development of our operations based on our customers’ opinions is one of our key principles.
In the future, we want to keep offering our clients proficient, friendly, and professional service. We want to be your reliable and flexible plastic solution partner.